Shipping policy

Thank you for shopping with RUBY.

Order Processing

All orders are processed within 1–3 business days after your order is confirmed.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times are:

Domestic Orders: 2–7 business days
International Orders (if available): 7–21 business days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) as our payment method.

Please have the exact payment amount available when your order arrives. Our delivery partner will collect the payment at the time of delivery.

If a customer refuses delivery without a valid reason or repeatedly places orders that are not accepted upon delivery, we reserve the right to refuse future Cash on Delivery orders.

Shipping Fees

Shipping costs are calculated and displayed during checkout unless free shipping is offered as part of a promotion.

Order Tracking

If tracking is available for your shipment, you will receive tracking information after your order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.